Can i return my purchase?
Yes, you can!
For online purchase
You can return your item(s) as long as they reach us within 7 calendar days from the delivered date.
Return items must be unworn, unwashed, unaltered and with clothing tags intact.
You will be issued an online gift code equivalent to the purchase price of each returned item(s), valid for a year. Delivery fees, if any, will not be refunded.
*Purchase of sale items, intimates, swimwear, accessories, bags, lifestyle and gifts are final and cannot be returned or exchanged.
How do i return item?(Only for online applicable)
Drop it off to our office(it's free)!
1. Pack the item(s) and a completed Return Form together in a parcel.
You can download a copy of the form here.
2. Return your order at our store*, within 7 days from the delivery/collection date.
3. Store Credit or discount code will be added into your account within 14 business days from when we receive your parcel.
Mail it back to us :
1. Pack the item(s) and a completed Return Form together in a parcel.
2. Send your parcel to :
For Malaysia :
Saou studio
No 22-02,Jalan Setia Tropika 1/18 Taman Setia Tropika 81200 Johor Bahru, Johor.
Phone number: +60167525720
For Singapore :
Saou
3 Coleman Street
#03-24
Singapore 179804
Phone number: +658749 7432
*Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form
here.
3. For Malaysia, We only accept Poslaju, Skynet, J&T courier service for the return parcel. For Singapore do email us saoustudio@gmail.com for more details.
How long does it take for my return parcel to proceed?
Returns will be processed within 14 business days (not inclusive of weekends and Malaysia public holidays) from the date we receive your parcel.
We'll drop you an email update once your return has been processed!
How will I receive my refund?
Cash refunds are not provided for returns. An online gift voucher equivalent to the purchase price of the item(s) returned will be issued in your account.
The online gift voucher will have a one year validity.
Where can I get a return form?
You should be able to find returns form in your order, but don't worry if you can't locate it - you can print a copyright
here.
Do you provide a refund?
We only provide a refund under certain circumstances that are applicable (Eg: return/exchange cases). Should there be any refund, it will be made in the only store credits points form which is applicable anytime and only one-time usage upon checking out your cart, with no expiration date.
