服務條款

SHIPPING

1.Domestic Delivery

Minimum purchase RM150 for Malaysia & SGD150 for Singapore Free Delivery

All orders will be shipped via DHL courier service within Malaysia. Orders are processed and ship out within 3-4 days upon payment confirmation. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays. Orders placed by Saturday and Sunday will be shipped out the following Monday (excluding holidays). Please allow 0 - 3 business days to receive a tracking number. Where a product is not in stock at the time of order and we cannot effect despatch within 10 working days from order, we will contact you to agree the revised despatch date or offer a full refund of all monies paid.

Please contact us at saoustudio@gmail.com. Extra charges do apply. 

2.International Delivery

All orders will be shipped via DHL Express. Orders are processed and ship out within 3-4 working days upon payment confirmation. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays. Orders placed by Saturday and Sunday will be shipped out the following Monday (excluding holidays). All orders are dispatched via Registered mail with the tracking number for the cost of the package. Please allow 0 - 1 day business days to receive a tracking number. We ensure your order is delivered on time, but do note we can't be held responsible for conditions beyond such as lost parcels / damaged items, severe weather, service interruptions, etc. To opt for other shipping methods or more information, please contact us at saoustudio@gmail.com.Where a product is not in stock at the time of order and we cannot affect despatch within 14 working days from order, we will contact you to agree the revised despatch date or offer a full refund of all monies paid.

Shipping fees paid during checkout do not include customs and import duties (duty delivered unpaid).

Your parcel may be subject to customs inspection and the assessment of duties and taxes will be in accordance with local regulations.

If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.

If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.

For the most accurate and up-to-date information, it is best to check with your local customs office before placing an order.

3.Destination                   

Singapore SGD9.90 |   2 - 5 working days

Purchase SGD150 free shipping 

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Australia SGD 50 |  3 - 5 working days

Hong Kong & Taiwan SGD 30 | 2 - 7 working days 

United States SGD 50 | 3 - 7 working days

    

All goods will be sent to the address you provide with the shipping address form. We are not liable for damages or losses due to shipping.