سياسة الاسترداد
We have a 7 return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello.saou@gmail.com.
If your return is accepted,as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello.saou@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14-30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.saou@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.saou@gmail.com.
Can I return my purchase?
Yes, you can!
To ensure a valid return, items must be returned be unworn, unwashed, unaltered, and with tags intact.
You may use your own choice of external packaging and courier service; you will be responsible for all associated return shipping costs and taxes. We recommend tracked mail services such as Smartpac(Singapore post), Qxpress, or DHL. Any lost parcels will be the responsibility of the buyer.
A store credit (online gift code) will be issued for returns, valid for 90 days.
Delivery fees are non-refundable.
Exclusions: Best Buy/SALE/Discounted items, accessories, intimates, swimwear, bags, lifestyle items, and gifts are not returnable or exchangeable.
Return Process:
You can download a copy of the form here.
Prepare Parcel: Pack the item(s) with a completed Return Form.
Return Window: Returns must be sent back within 5 working days (Malaysia & Singapore) or 10 working days (International).
Processing Time: Store credit or discount code will be added to your account within 14 business days.
Processing Fee: SGD 3 will be deducted from each returned item as a processing fee. For Example, if the returned item costs Sgd33, you will receive a store credit of Sgd30
Return Limitations: Returns can only be made once per order number.
Color Variations: A 20% color variation is normal and not grounds for return.
Measurement Variations: A 1-2 cm difference in measurements is acceptable and not considered a defect.
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
Return address :-
For Malaysia:
Saou Studio, 121A, Jalan Impian Emas 22, Johor Bahru, Johor.
For Singapore/International
3 Coleman Street, #03-24, Singapore 179804.
Contact Information:
Email: hello.saou@gmail.com
Phone: +60115 8698179
For Malaysia, We only accept Poslaju, Skynet, J&T,DHL,Gdex courier service for the return parcel. For Singapore do email us hello.saou@gmail.com for more details.
Do you provide a refund?
We only provide a refund under certain circumstances that are applicable (Eg: return/exchange cases). Should there be any refund, it will be made in the only store credits points form which is applicable anytime and only one-time usage upon checking out your cart, with no expiration date.
Special Conditions:
Defect / Unsatisfactory item
Defective Items: Report defects within 7 days of delivery with a photo and order details. Exchange or store credit will be provided if the item is out of stock.
We accept tracked mail services such as Smartpac(Singapore post), NinjaVan,(Within postage cost Sgd4.00). Any lost parcels will be the responsibility of the buyer.
Color Variations: A 20% color variation is normal and not grounds for return.
Measurement Variations: A 1-2 cm difference in measurements is acceptable and not considered a defect.
Refunds:
Cash refunds are only provided in certain circumstances, such as defective items.
A $10 processing fee applies to all cash refunds.
*Saoustudio reserves the right for final decision.