Return Policy
Can I return my purchase?
Yes, you can!
To ensure a valid return, items must be returned be unworn, unwashed, unaltered, and with tags intact.
You may use your own choice of external packaging and courier service; you will be responsible for all associated return shipping costs and taxes. We recommend tracked mail services such as Smartpac(Singapore post), NinjaVan,DHL, or else. Any lost parcels will be the responsibility of the buyer.
A store credit (online gift code) will be issued for returns, valid for 90 days.
Delivery fees are non-refundable.
Exclusions: Best Buy/SALE/Discounted items, accessories, intimates, swimwear, bags, lifestyle items, and gifts are not returnable or exchangeable.
Return Process:
You can download a copy of the form here
Prepare Parcel: Pack the item(s) with a completed Return Form.
Return Window: Returns must be sent back within 5 working days (Malaysia & Singapore) or 10 working days (International).
Processing Time: Store credit or discount code will be added to your account within 14 business days.
Processing Fee: SGD 3 will be deducted from each returned item as a processing fee. For Example, if the returned item costs Sgd33, you will receive a store credit of Sgd30
Return Limitations: Returns can only be made once per order number.
Color Variations: A 20% color variation is normal and not grounds for return.
Measurement Variations: A 1-2 cm difference in measurements is acceptable and not considered a defect.
We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded.
Return address :-
For Malaysia:
Saou Studio, 121A, Jalan Impian Emas 22, Johor Bahru, Johor.
For Singapore/International: Saou Studio,
3 Coleman Street, #03-24, Singapore 179804.
Contact Information:
Email: hello.saou@gmail.com
Phone: +60115 8698179
For Malaysia, We only accept Poslaju, Skynet, J&T courier service for the return parcel.
For Singapore we only accept mailing services such as Smartpac(Singapore post), NinjaVan, or else. Any lost parcels will be the responsibility of the buyer. do email us saoustudio@gmail.com for more details.
Do you provide a refund?
We only provide a refund under certain circumstances that are applicable (Eg: return/exchange cases). Should there be any refund, it will be made in the only store credits points form which is applicable anytime and only one-time usage upon checking out your cart, with no expiration date.
Special Conditions:
Defective Item(s)/unsatisfactory item(s) Report defects within 7 days of delivery with a photo and order details. Exchange or store credit will be provided if the item is out of stock.
We accept tracked mail services such as Smartpac(Singapore post), NinjaVan,(Within postage cost Sgd4.00). Any lost parcels will be the responsibility of the buyer.
Color Variations: A 20% color variation is normal and not grounds for return.
Measurement Variations: A 1-2 cm difference in measurements is acceptable and not considered a defect.
Refunds:
Defective Item(s)/unsatisfactory item(s) Report defects within 7 days of delivery with a photo and order details. Exchange or store credit will be provided if the item is out of stock.
Cash refunds are only provided in certain circumstances, such as defective items.
A $10 processing fee applies per item to all cash refunds.
Delivery fees are non-refundable.
*Saoustudio reserves the right for final decision.