運送政策

What is the delivery charge and when can I receive my order?

Upon order confirmation, we'll need up to 2-3 business days to process and pack your parcel. It'll then be dispatched to our delivery partner, DHL. Thereafter, you can expect your order within 5 to 7 business days.

• The flat shipping rate of RM12/SGD9 per order.
• Free shipping with a minimum spend of RM150/SGD150
• Free shipping not including any discount or gift card code.

Can I track my order?

All deliveries will come with tracking.

Your order’s tracking ID (e.g SAOU1234567) can be found in the order confirmation email.

*Please allow 1 business day after dispatch for the order status to be updated.

 All goods will be sent to the address you provide with the shipping address form. We are not liable for damages or losses due to shipping.

 

Do you delivery on weekends?

Deliveries are made on weekdays from 9am to 6pm and weekends from 9am to 2pm.

Are there additional charges for re-delivery?

Upon the third unsuccessful delivery attempt or if it has exceeded 14 days, whichever comes first, the parcel will be returned to us and return fees will incur.

For us to dispatch your order to you again, re-delivery fees will be chargeable.

Should you prefer to return your order for online credits, please note that the return fees that were incurred will be deducted from your issued credits.

If you have any trouble receiving your order, please reach out to us here.