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What is the delivery charge and when can I receive my order?

Upon order confirmation, we'll need up to 2 business days to process and pack your parcel. It'll then be dispatched to our delivery partner, DHL. Thereafter, you can expect your order within 5 to 7 business days.

  • The flat shipping rate of RM10/SGD9 per order.
  • Free shipping with a minimum spend of RM100/SGD120
  • Free shipping not including any discount or gift card code.

Can I track my order?

All deliveries will come with tracking.

Your order’s tracking ID (e.g SAOU1234567) can be found in the order confirmation email.

Screenshot 2019-04-08 at 4.04.06 PM.png < Click here to track your parcel 

Or 

 < Click here to track your parcel

 

*Please allow 1 business day after dispatch for the order status to be updated.

 

Our Sabah, Sarawak delivery partner's platform, PosLaju

Screenshot 2019-04-08 at 3.58.41 PM.png < Click here to track your parcel 

Worldwide delivery platform, DHL International 

Destination  :                 

Singapore SGD9  |   4 - 7 working days

Australia MYR 40 |  7 - 14 working days

Taiwan MYR 35 | 7 - 14 working days 

Thailand MYR 45 | 7 - 14 working days 

United States MYR 49 | 7 - 14 working days  

Hong Kong / New Zealand / United Kingdom MYR 39 | 7 - 14 working days  

All goods will be sent to the address you provide with the shipping address form. We are not liable for damages or losses due to shipping.

You will be able to track the status of your parcel in DHL's platform here.

  1. Select 'By Reference'
  2. Key in reference number using your tracking number, e.g SAOU1234567
  3. Origin country 'Malaysia'
  4. Click 'Track'

If you have trouble retrieving information about your delivery, please reach us here.

Do you delivery on weekends?

Deliveries are made on weekdays from 9am to 6pm and weekends from 9am to 2pm.

Are there additional charges for re-delivery?

Upon the third unsuccessful delivery attempt or if it has exceeded 14 days, whichever comes first, the parcel will be returned to us and return fees will incur.

For us to dispatch your order to you again, re-delivery fees will be chargeable.

Should you prefer to return your order for online credits, please note that the return fees that were incurred will be deducted from your issued credits.

If you have any trouble receiving your order, please reach out to us here.